Participant support
Registration problems, dashboard access, monthly forms, factor-pack delivery, and “did our form land?” questions. Include your team name and university.
Contact
Talk to the programme office
Registration, rules, school cohorts, media, internships and certificates each have a door. Using the right address is the fastest way to a useful reply.
Registration desk
New Spring 2026 teams, courtesy-entry requests for recent graduates, and roster changes before the round-three freeze.
Programme office
University partnerships, 100-student cohort dashboards, ceremonies, and anything that is not a form-level ticket.
Global Virtual Internship
GVI is a separate remote internship programme. Applications, tracks and fees are not Challenge support issues.
What to send so we can actually help
A useful ticket has a team name, a university, a round number, and a timestamp. Screenshots of error messages beat prose. Do not paste your intended percentages after the window has closed and ask us to “just apply them”; Rule 11 and Rule 9 will not stretch. Do not send material non-public information in a support thread.
Media requests (deadlines, fact-checking this site, filming at a ceremony) go to the programme office. We will not confirm or deny a named student’s result except through the public certificate lookup the student chooses to share.
Telephone and time zones
Hong Kong: +852 2601 5555. The office is a distributed team; email is faster than a cold call. Submission windows are announced in a stated time zone on the dashboard — read it, convert it, and do not assume it is your local 17:00.
Before you write
- FAQ — eligibility, AI policy, scoring pillars, certificates.
- How to Play — week-in-the-life, artefacts, asset classes.
- Rules — the fifteen numbered rules plus glossary and worked example.
- The Field — neighbouring contests we are not affiliated with.
Spring 2026 registration
Closes 27 February 2026. Free for eligible students.